By Andy McCue
Published: Wednesday 31 March 2004
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Name
Anonymous
Location
uk
Occupation
it support
Comment
I was very interested to read that Dell has moved its call centre out of India.
However I have had cause to contact dell with another laptop problem
And guess what …. A call centre person in India who was obviously following a script greeted me with no less than 3 hours of complete and utter rubbish.
A call to our dell supplier rectified the problem in 2 minutes.
They sent an engineer out to fix a known problem
Dell seems to be suffocating under its own bureauc...
Martyn Witt
I was very interested to read that Dell has moved ...
Anonymous
I attended a client in the UK who needed technical...
Anonymous
Three orders I have placed with them, three I have...
Tony Martin
They may have moved US support away from India but...
Anonymous
Well done for Dell. I am currently progressing a...
Anonymous
Instead cutting costs by using a callcentre in Ind...
Anonymous
Some of the other readers comments are not correct...
Anonymous
I'm happy to support both equality and diversity a...
Martin Medforth
I'm happy to support both equality and diversity a...
Martin Medforth
So my 10 hrs on hold & a stream of emails, a total...
mario Nicholas
I'm not surprised that Dell has had problems in Ba...
sandy
Though I had pblms getting used to the accent in I...
Ryan Mitchell
Thank heavens dell have moved away from the Indian...
Anonymous
I was unfortunate enough to have a problem with a ...
Jackie Jones
Not sure the problem is just in India! I bought a ...
Richard Bellew
This seems to happen to people quite often.
I hav...
Mark H
Dell Support sucks!
their call center only operat...
William
MPC gives great support. Bye bye Dell!
Anonymous
I'm a great believer in equality and diversity pro...
Anonymous
In answer to Richard Bellew...
Write a snotty e...
Jon English
I have a latitude D800 computer, and I have been p...
James
Lot has been said about bad techincal support prov...
Anonymous
I just had the opposite experience. I could not ge...
Anonymous
I have had dealings with Dell's Call Centre in Ind...
M Perryman
GREAT computer. Really Really crap Indian call cen...
Anonymous
I agree entirely with Martin Medforth
Priska Frank
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