Brian Murray

Edinburgh

Technology Strategist

What is it a bad worker blames again .. ah yes!

Email is not the problem, it is the lack of people's ability to use it properly. I am continually amazed by the number of people of either:

(a) don't reply to emails (especially some of my colleagues in senior roles; and

(b) don't read their emails before sending them to make sure they say what they intended them to say.

It's a perfect communication tool for the modern world. It allows people to manage their communication time more effectively and maintains an audit trail. It does, however, need to be used correctly - I've always wondered why there are no courses by default at schools/universities to get this message across?