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iPhone teething troubles sorted, says AT&T
No more delays...

By Reuters

Published: Wednesday 04 July 2007

AT&T said delays in activating service for customers of Apple's iPhone, which launched in the US at the end of last month, have been mostly resolved after the wireless company worked out the problems on a case-by-case basis.

A small number of those who bought iPhones since they went on sale across the pond last Friday faced delays in activation with AT&T, the exclusive US service provider for the widely anticipated mobile, according to a source familiar with the matter.

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By Monday, those issues were mostly resolved, according to an AT&T spokesman. "We have resolved nearly all of the issues and we feel confident this is behind us now," he said. "One by one, we worked to resolve [the problems], and now nearly all of them have been resolved."

Activation delays stemmed from large customer volumes and problems with customers trying to transfer corporate mobile phone accounts to personal iPhone service accounts, AT&T said.

AT&T said iPhone sales for the weekend were the strongest of any device in the company's history.

Bill Shope, who covers Apple for JP Morgan, estimated in a research note that 312,000 iPhones were purchased on Friday and Saturday.

Other strong selling phones at AT&T have included the Razr phone from Motorola, which helped boost sales at both companies for years. AT&T was the first provider to sell Razr when it went on the market in late 2004.

AT&T shares closed up 35 cents, or less than one per cent, at $41.85 in afternoon trade on New York Stock Exchange. Apple's stock was down 90 cents, or less than one per cent, at $121.14.