Published: 28 April 1999 15:00 GMT
Less than 8 per cent of companies will turn to a disaster recovery unit at the time of a crisis, according to an Ontrack survey of 8,000 users.
The research found that instead, nearly 70 per cent of users will try to recover data on their own or ask a friend for advice. But Ben Allen, general manager of Ontrack Data Recovery, warned that when dealing with mission critical data, this can do more harm than good. "It can often make data that was recoverable, permanently lost," he said.
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